Quick fit
Plan first, then order with confidence.
Use this guide to decide format, timing, and checkout readiness before opening the private member ordering flow.
Virginia Beach
Support Guide
Town Center + Oceanfront
Cannabis support playbook: get faster help with clearer requests.
Most support delays happen when details are missing. This guide shows what to include first for quicker resolution.
Support
Lead with specifics
Include order ID, route, and the exact issue in your first message.
Support
Attach timing context
Mention when the issue started and what you already attempted.
Support
Use one thread
Keep updates in a single member support conversation to avoid duplicate work.
Key topics
Use this as your pre-order playbook.
01
Lead with specifics
Include order ID, route, and the exact issue in your first message.
02
Attach timing context
Mention when the issue started and what you already attempted.
03
Use one thread
Keep updates in a single member support conversation to avoid duplicate work.
Next step
Open member access when you are ready.
Product inventory, wallet credits, support messages, and order tracking stay inside the signed-in member area.
Quick facts
21+ only access
Member registration and ordering are limited to adults age 21 and over.
Current flow
Pickup ordering
Orders are placed through member access and handled through the current pickup process.
Checkout
Credits-based wallet
Wallet credits and order history stay tied to your account for easier repeat ordering.
Continue reading
Related guides
Explore nearby topics, then continue into member access when you are ready to order.